Case Manager
Case Manager Job Description:
The Case Manager walks alongside survivors of family violence from their first contact with The Heights through coordination of services. This role provides crisis intervention, case management, advocacy, danger assessments, information and referrals, and practical assistance.
The Case Manager welcomes clients, assesses their safety and needs, conducts intakes and homicide danger assessments, develops individualized safety plans, and connects clients with on-site and community partners. Working within a trauma-informed, client-centered, and anti-oppressive framework, the Case Manager respects each survivor’s choices and supports their individual goals.
Key Responsibilities:
Client Reception and Flow Coordination
Greet clients who access The Heights and help them feel safe and welcome.
Coordinate and manage client flow and information.
Respond to service inquiries.
Work with on-site partners to schedule client appointments.
Assist in determining next steps for each client's visit to The Heights.
Inform clients of their right to confidentiality and victim – advocate privilege
Trauma-Informed Assessment and Safety Planning
Learn and integrate a trauma-informed, client-centered approach, into all work with clients.
Assess clients' safety and needs, and determine client needs.
Screen clients to determine whether they are appropriate for The Heights services, and make referrals as necessary.
Conduct danger assessments with clients. Conduct full intakes with clients.
Develop and implement a safety plan with each client, and revisit it as circumstances change.
Develop individualized, client-led service plans with goals the client chooses, and review progress at follow-up contacts.
Direct Service and Advocacy
Educate victims on their rights and family violence dynamics
Connect victims to Crime Victims' Compensation as needed and assist with applications.
Provide information, referrals and advocacy to in-house resources and community services.
Link clients to on-site and off-site partners.
Attend court and law-enforcement interviews with clients, if requested.
Arrange interpreter or language-access support for clients who need it.
Meetings and Collaboration
Attend weekly staff meetings and multidisciplinary team (MDT) meetings.
Attend weekly supervision with the Case Management Coordinator.
Maintain cooperative working relationships with on-site partners, the Ellis County District Attorney's Office and other service providers.
Documentation, Confidentiality, and Reporting
Document client interactions daily and compile statistics monthly.
Provide accurate daily data on client screening needs, demographics, services provided and other agency interactions.
Protect client confidentiality in all records and communications; release information only with the client's written, informed, time-limited consent or as required by law.
Make reports required of mandated reporters, such as suspected abuse or neglect of a child, elderly person or person with a disability
Training and Professional Development
Attend relevant training, workshops and seminars, and apply what is learned.
Use built-in self-care time and supervision to manage the effects of secondary trauma.
Perform other duties as assigned.
Qualifications & Experience:
Bachelor’s Degree in Social Work or Equivalent Experience
Strong communication and interpersonal skills
Valid Texas driver’s license
Reliable transportation
Background check required