Case Manager Coordinator

The Heights General Overview: 

The Heights is a member of Alliance For Hope International that embodies the family justice center model. The Heights is one of about 300 centers who are a part of the affiliation all over the world. 

The family justice center model was funded in 2003 by President George W. Bush and has been designated as a best-practice model for family abuse intervention and prevention by the U.S. Department of Justice. 

A family justice center brings together multiple agencies under one roof seeking to allow victims of domestic abuse to tell their story one time and get all the help they need in one place. 

The Heights FJC brings together crisis workers, law enforcement officers, EMT’s, medical doctors, nurses, CPS associates, social workers, government offices, community organizations, lawyers, the Ellis County District Attorney’s Office, Ellis County Judges, counselors, therapists, long term case managers and the faith community to serve survivors with compassion and empathy. 

All of these professionals work together to provide victims of crime and the community with safety, justice, hope, healing and peace 

Case Manager Coordinator Job Description:

The Case Manager Coordinator provides direct supervision and oversight of The Heights’ case management team, while also providing direct, survivor-centered case management for residents of Sandi’s Place Emergency Shelter and serving as the point of crisis intervention and triage for walk-in clients and hotline calls. This role combines team leadership with hands-on direct service, and includes training and mentoring of interns, coordination of Sexual Assault Volunteer Advocates, and oversight of the Loop Fusion used to support client services.

Key Responsibilities: 

Case Management Coordination & Oversight

• Oversee day-to-day coordination of intake and case management services provided by Case Managers.

• Monitor caseloads and client flow to ensure timely, consistent, trauma-informed service delivery.

• Serve as the point of escalation for complex or high-risk client situations.

• Coordinate smooth scheduling and service delivery across the team and campus.

• Coordinate the Loop Fusion platform for client services, ensuring accurate setup, use, and oversight in support of case management.

Intake & Assessment Oversight

• Ensure intakes, screenings, safety plans, hope scores, client surveys, and homicide danger assessments are conducted thoroughly and consistently across the team.

• Provide guidance on trauma-informed, client-centered, anti-oppressive approaches to intake and assessment.

Direct Case Management – Emergency Shelter (Sandi's Place)

• Serve as a direct case manager for residents of Sandi's Place, providing individualized, voluntary case management based on each survivor's own identified goals and priorities.

• Establish timely contact with new shelter residents to identify immediate needs, barriers, and desired next steps.

• Assist residents with safety planning and preparation for safe shelter exit, including housing, benefits, and community resources.

• Coordinate with the Shelter Coordinator on resident needs while maintaining clear distinctions between case management and shelter operations.

Crisis Intervention & Triage

• Serve as the point of crisis intervention and triage for walk-in clients and hotline calls, conducting intakes, screenings, and homicide danger assessments as needed.

• Provide direct backup coverage for intakes, safety assessments, and crisis intervention as needed.

• Accompany clients to court or law enforcement as needed in support of the team.

Documentation & Reporting Oversight

• Ensure client interactions and monthly statistics are documented accurately and on time across the team.

• Compile and review data collection and reporting on client screening, demographics, and services provided.

• Identify and address gaps or inconsistencies in documentation practices.

Meetings & Collaboration

• Participate in staff meetings and multidisciplinary team (MDT) meetings.

• Represent the case management team in Coordinator-level meetings.

• Maintain cooperative working relationships with other service providers and community partners.

Staff Supervision & Development

• Supervise and support Case Managers, providing regular one-on-one supervision.

• Provide feedback, coaching, and performance evaluations to direct reports.

• Support onboarding and training of new case management staff.

Intern Supervision & Development

• Recruit, onboard, and orient program interns supporting the case management team.

• Conduct weekly intern supervision meetings to review casework and provide mentorship.

• Evaluate intern performance and complete required academic practicum documentation.

Volunteer & Platform Coordination

• Recruit, train, schedule, and coordinate Sexual Assault Volunteer Advocates supporting crisis intervention and direct service coverage.

Other Responsibilities:

• Attend staff meetings and multi-disciplinary team meetings;

• Maintain cooperative working relationships with other service providers;

• Perform other duties as assigned.

Qualifications & Experience:

• Masters in Social Work

• Strong communication and interpersonal skills

• Background check required